Find Answers

Here are some answers to frequently asked questions.

Accounts

All Canadian citizens or residents can open an account at Desjardins Online Brokerage. Unfortunately, we cannot open an account for non-residents.

Choose from the following methods:

  • Online: Complete the in less than 20 minutes, paperless and without postage delays, using your electronic signature. Certain types of accounts will require the forms to be mailed in. This will be specifically mentioned in the account opening process. Adding accounts (US currency, RRSP, TFSA, Options) for existing customers are done through the same process. In the online form, select Add an account to your existing customer number and follow the process. Please note that new accounts will only appear online once they are opened. It may take a few days. Once opened, you must request (if applicable) the transfer of your positions.
  • In a Desjardins caisse: Contact your Desjardins caisse to make an appointment. An advisor from this establishment will be happy to open an account for you.

Once your forms have been completed, you should generally allow 48 hours before receiving your temporary password, which will allow you to access your account.

As an initial deposit, a cheque or transfer of at least CAD 1,000 is required to open an account. Cheques should be made payable to Desjardins Online Brokerage.

To transfer an account from another broker, either partially or entirely, you must fill out a transfer request form and send it back to us along with a copy of your most recent account statement. We will contact the other broker with your request and perform any necessary follow-ups. The average transfer takes 5 to 10 business days. Please search for D108 for an RRSP transfer and D112 for a non-registered account.

See forms

Simply sign the back side of the certificate, indicate your account number and send it to the address below, by registered mail. Certain fees apply. For details, see the fee schedules for the Disnat Classic and Disnat Direct platforms.

Desjardins Online Brokerage
1170 Peel Street, Suite 105
Montréal, QC
H3B 0A9

You can request share certificates by email or by telephone. See the Contact Us page for our contact information. Applicable fees are deducted directly from your account.

Your statements are available online. You can access them by logging into our website, in the Statements section. Fees may apply if you wish to receive these by mail.

Yes. In the event your broker goes bankrupt, the CIPF (Canadian Investor Protection Fund) ensures your cash and securities within defined limits. Visit the CIPF website This link will open in a new tab.  for details.

No, we only accept original documents duly signed.

Platforms and Fees

Yes, trading platforms have user fees. However, it is important to note that these fees can be waived depending on your monthly trading volume. To view the fees related to the platforms, see our Fees section.

User fees are not charged for Disnat Direct platforms for the first month following the first access to your new account. This free month starts on day 1 of the calendar month, so it’s to your advantage that your first access be early in the month. After this period, your account will be charged at the beginning of each month, based on the platform you use and the activity in the account. Current month billing is based on the number of executed trades in the previous month.

All you need to do is write to us at infodisnat@desjardins.com. Additional charges may apply for use of the Disnat Direct platform. See our Fees section for more details.

You can have a single log in for all of the accounts for which you have trading authorization.

On the Disnat Direct platform, trading volumes and applicable commissions for the current calendar month are based on the combined activity of all accounts linked to the same login ID during the preceding calendar month.

Transactions

You can deposit funds to your account using 1 of the following methods:

  • If you are a Caisse Desjardins member, you can wire funds using AccèsD
  • Make a deposit at your local Desjardins caisse
  • Mail in a cheque (see the Contact Us page for our mailing address)
  • Transfer from your financial institution via their Bill payments function. To transfer funds this way, you must set up your account as a "payee" on your financial institution's website. For Desjardins Online Brokerage, specify "Valeurs Mobilières Desjardins" as the payee. Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Please note that Desjardins Online Brokerage does not accept or electronically transfer funds to or from third parties.

Confirmation slips are available online. You can access them by logging into our website, in the Statements section. Fees may apply if you wish to receive these by mail.

All orders are treated individually and on a daily basis. For example, if several orders for the same stock are sent during the day, the minimum commission is applicable on each order. The minimum commission will also apply each day an order is partially executed.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form (D104), available on our Forms page.

See forms

Transfers

If you’re a Desjardins member, you can view your Desjardins Online Brokerage in AccèsD and transfer funds between your accounts.

If you have just opened your account with DCL, note that there is a delay of a few days before your brokerage account is visible in AccèsD. For your first money transfer, use the Bill payments function. The name of the supplier is Desjardins Securities (Disnat) (QC). Indicate your account number in Canadian currency. The amounts will appear in the Desjardins Online Brokerage account 24 to 48 hours after the payment.

  1. Go to This link will open in a new tab. www.desjardins.com and log in to AccèsD.

    On the AccèsD Overview page, click to expand the Savings and investments section. Then, click Desjardins Securities/Disnat: View my accounts.

    Your online brokerage accounts will appear in the Savings and investments section. Your Desjardins Online Brokerage accounts will also appear when you click Transfers between accounts.

  2. Choose the Transfers option, then Transfers between accounts. Select the caisse account From and the online brokerage account To. To contribute to your RRSP, select your RRSP online brokerage account.

    Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

If you are a client of another financial institution, you can add a new payee by selecting Desjardins Securities, and entering your account number made up of 7 characters. You can then make your payment.

Your funds should be visible in your account on Disnat.com within approximately 48 hours.

On Disnat.com, go to Trading, then Fund Transfers and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

Are you having trouble transferring funds to your Desjardins Online Brokerage account? Did you know that your caisse can make e-transfers for you? Just ask them to make a transfer using the internal system SIPC.

You can make a direct deposit from your Desjardins Online Brokerage account into the account you provided a void cheque for when you opened your account:

  • Click Trading
  • Click Fund Transfers
  • Choose the Withdrawal tab
  • Fill out the form and select Direct Deposit
  • Click Verify

This applies to withdrawals from cash, margin and TFSA accounts.

Trades

You have 2 options: access your account through our mobile app or contact a client service representative, who will be happy to assist you. Visit our Contact Us page for our contact information.

No. However, you should consider the minimum commission per trade, i.e., the value of the trade compared to the minimum commission charged.

Yes. To activate real time quotes, you must subscribe to this service and electronically sign the exchange user agreements on our website.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

Day trading is an investment method that involves trading several times within the same stock exchange session. Direct access brokerage is an investment service that provides direct access to the exchanges and parallel markets (ECNs).

ECNs are electronic communication networks that disseminate the price and size of open orders and match buy and sell orders for a given share.

Level 1 provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation.

Level 2 indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share and the origin of the orders according to the broker code.

At Desjardins Online Brokerage, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange, CNSX, Neo Exchange and the Montreal Exchange (options) in Canada.

You need to send us an email stating that you want to have access to the Montreal Exchange (MX).

It's an unregulated over-the-counter market. The only trading Desjardins Online Brokerage offers on this market is for American Depositary Receipts (ADR), which are traded by phone.

Tax Returns

If you deposited securities in an unregistered account during the year, you’ll receive the T5008 – Statement of securities transactions slip.

This slip shows, in box 20, the cost or book value, which is the initial cost paid or payable for securities or investments or the adjusted cost base (ACB). A new column Capital gain / (loss) has been added in 2021.

See the document This link will open in a new tab. Statements and tax slips delivery dates.

Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year. If you have registered for electronic statements, most of your tax slips will be available directly on your platform.

Do you have a security without market value or a security with market value, which, for some reason, you have difficulty trading? Do you want to get rid of it so you don’t have to include it in your tax return for the current year?

You can ask to have a security withdrawn from your account by completing the This link will open in a new tab. Authorization to remove a security form. Please read the form carefully as it stipulates that once the transfer has been made, you may no longer claim ownership of the securities. You’re also responsible for consulting a tax advisor to find out if the transfer of securities to Desjardins Securities constitutes a disposition in accordance with the Income Tax Act.

If you have securities you want to sell in order to include them in your tax return for the current year, make sure you do so before the deadline.

The T5008 slip now shows capital gains and losses, so you no longer need a capital gains and losses report.

The foreign property report can be produced on request if you held U.S. assets in your cash or margin accounts in 2020. It is not an official tax document and should be used as a tool to help you fill out CRA form T1135.

Form T1135 – Foreign Income Verification Statement is a control method used by the Canada Revenue Agency to ensure compliance with tax laws on reporting foreign-source income and to fight tax evasion. This requirement is for Canadian resident individuals, corporations, and certain trusts that at any time during the year, own specified foreign property valued more than $100,000, as well as certain partnerships that hold more than $100,000 of specified foreign property.

Since this requirement does not only apply to securities, it is important to speak with a tax specialist in order to make sure that every aspect of your wealth is covered.

For more information on the foreign income verification statement, visit the CRA website for This link will open in a new tab. Form T1135, as well as their This link will open in a new tab. Questions and answers about Form T1135.

RRSPs and TFSAs

On Disnat.com, go to Trading, then Fund Transfers and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

In AccèsD, choose the Transfers option, then Transfers between accounts. Select the caisse account From and the online brokerage account To. Select your RRSP online brokerage account to contribute to your RRSP.

Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

Your annual RRSP contribution limit is equal to 18% of the income you earned the previous year, up to a maximum of:

Year Annual contribution
2021 $27,830
2020 $27,230
2019 $26,500
2018 $26,230

To find out your total contribution room, refer to your notice of assessment sent by the Canada Revenue Agency (CRA) every year.

The deadline to contribute to your RRSP for the 2020 taxation year was March 2, 2021.

For more information about RRSPs, visit the This link will open in a new tab. CRA website.

Table with annual TFSA contribution limits (In Canadian dollars)
Year Annual limit Cumulative limit
2009 $5,000 $5,000
2010 $5,000 $10,000
2011 $5,000 $15,000
2012 $5,000 $20,000
2013 $5,500 $25,500
2014 $5,500 $31,000
2015 $10,000 $41,000
2016 $5,500 $46,500
2017 $5,500 $52,000
2018 $5,500 $57,500
2019 $6,000 $63,500
2020 $6,000 $69,500
2021 $6,000 $75,500

This link will open in a new tab. Information about TFSA contribution room

Contributing to your TFSA

The first days of the year are generally very busy for our client service department, since it’s when many clients decide to get their financial affairs in order. Take note that you may contribute to your TFSA at any time during the current year.

You can also avoid the bustle by contributing to your TFSA online through your financial institution or on Disnat.com.

You need to use the AccèsD Bill payments feature to make a spousal RRSP contribution.

  1. Click the Add a bill tab
  2. Type in Disnat
  3. Click Search

Once the payee information appears on the grey line , select that payee and click OK .

In the Reference no. box, enter your spouse's account number and add the letters CRERC at the end. Click OK.

Click Confirm

You’ll see the following message: Your bill has been added.

Note: For security reasons, you will need to wait for 2 days before your AccèsD bill registration is complete.

Our Help section is quite user-friendly and clearly explains the functions on the site. You can also attend our many webinars from the events calendar and consult the videos in the Learning section of our website.

Yes, as long as the computer meets the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission.

To change your password you must log in to your Disnat platform and go to "Profile". Input your new password and click "Save Data".

Click on the "Forgot your password?" link on the login page.

If you do not receive an automated message from us, you should check your spam folder. If you are an AccèsD customer and you are no longer certain of your user code for your Desjardins Online Brokerage access, consult the Transfers between accounts section on AccèsD to see your brokerage accounts.

There are 2 easy ways to update your address:

  • Enter your new address in AccèsD, under the Profile and preferences tab, and have the change applied to your Desjardins Online Brokerage account.
  • Call Desjardins Online Brokerage customer service at 1-866-873-7103.

For security purposes, you cannot update your address by email.