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All Canadian citizens or residents can open an account at Desjardins Online Brokerage. Unfortunately, we cannot open an account for non-residents.

Choose from the following methods:

• Online: Complete the This link will open in a new tab. online form in less than 20 minutes, paperless and without postage delays, using electronic signature. Certain types of accounts will require the forms to be mailed in. This will be specifically mentioned in the account opening process. Adding accounts (US currency, RRSP, TFSA, Options) for existing customers are done through the same process. In the online form, select "Add an account to your existing customer number" and follow the process. Please note that new accounts will only appear online once they are opened. It may take a few days. Once opened, you must request (if applicable) the transfer of your positions.
• In a Desjardins Caisse: Contact your Desjardins caisse to make an appointment. An advisor from this establishment will be happy to open an account for you.

Once your forms have been completed, you should generally allow 48 hours before receiving your temporary password which will allow you to access your account.

No, we only accept original documents duly signed.

As an initial deposit, a cheque or transfert of at least $1,000 CAD is required to open an account. Cheques should be made payable to Desjardins Online Brokerage.

To transfer an account from another broker, either partially or entirely, you must fill out a transfer request form and send it back to us along with a copy of your most recent account statement. We will contact the other broker with your request and perform any necessary follow-ups. The average transfer delays are 5 to 10 business days. Please search for D108 for an RRSP transfer and D112 for a non-registered account

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All you need to do is write to us at infodisnat@desjardins.com. Additional charges may apply for use of the Disnat Direct platform. See our Fees section for more details.

If your accounts do not appear in the "Transfer" section, follow the steps below:

Step 1: Click on the “Savings and investments” tab
Step 2: Click on “VMD and Disnat”
Step 3: Finally, Click on the Confirm button.

You are now ready to proceed with your transfers. Should you still have difficulty viewing the accounts, we suggest you contact AccèsD technical support This link will open in a new tab.  for assistance.

You can deposit funds to your account using one of the following methods:

• If you are a Caisse Desjardins member, you can wire funds using Accès D
• Make a deposit at your local Desjardins Caisse
• Mail in a cheque (see the Contact Us page for our mailing address)
• Transfer from your financial institution via their "bill payment" function. To transfer funds this way, you must set up your account as a "payee" on you financial institution's website. For Desjardins Online Brokerage, specify "Valeurs Mobilières Desjardins" as the payee. Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Please note that Desjardins Online Brokerage does not accept or electronically transfer funds to or from third parties.

Simply sign the back side of the certificate, indicate your account number and send it to the address below, by registered mail. Certain fees apply. For details, please see the fee schedules for the Disnat Classic and Disnat Direct platforms.

You can request share certificates by email or by telephone. Please see the "Contact Us" page for our coordinates. Applicable fees are deducted directly from your account.

Yes. In the event your broker goes bankrupt, the CIPF (Canadian Investor Protection Fund) ensures your cash and securities within defined limits. Please visit the CIPF website This link will open in a new tab.  for details.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form (D104), available on our forms page.

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Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year. If you have registered for electronic statements, most of your tax slips will be available directly on your platform.

There are 2 easy ways to update your address:

• Enter your new address in AccèsD, under the Profile and preferences tab, and have the change applied to your Desjardins Online Brokerage account.
• Call Desjardins Online Brokerage customer service at 1-866-873-7103.

For security purposes, you cannot update your address by email.

Two options are available if you need to place an order and do not have access to a computer. You can access your account through our mobile app, or contact a customer service representative who will be happy to assist you. Visit our Contact Us page for our contact information.

Our "Help" section is quite user-friendly and clearly explains the functions on the site. You can also attend our many webinars from the events calendar and consult the videos in the « Learning » section of our website.

We offer trading on all major North American stock exchanges.

No, there is no minimum for the quantity of shares. However, you should consider the minimum commission per trade i.e., The value of the trade compared to the minimum commissions charged.

Yes. To activate real time quotes, you must subscribe to this service and electronically sign the exchange user agreements on our web site.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

Day trading is an investment method that involves trading several times within the same stock exchange session whereas direct access brokerage is an investment service that provides direct access to the exchanges and parallel markets (ECNs).

ECNs are electronic communication networks that disseminate the price and size of open orders and match buy and sell orders for a given share.

Level I provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation.

Level 1 ¾ presents all the buyer and seller prices available on a title as well as all the lots available at these prices.

Level 2 indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share and the origin of the orders according to the broker code.

Click on the "Forgot your password?" link on the login page.

If you do not receive an automated message from us, you should check your spam folder. If you are an Accès-D customer and you are no longer certain of your user code for your Desjardins Online Brokerage access, consult the Transfer between accounts by Accès-D section to see your brokerage accounts.

Yes, trading platforms have an utilisation fee. However, it is important to note that these fees can be waived depending on your monthly trading volume. To view the fees related to the platforms, please see our Fees section.

Usage fees are not charged for Disnat Direct platforms for the first month following the first access to your new account (the free month is one calendar month so it is advantageous for your first access be early in the month). After the first two free months, your account will be charged, at the beginning of each month, based on the platform you use and the activity in the account. Current month billing is based on the number of executed trades in the previous month.

All orders are treated individually and on a daily basis. Therefore, if several orders for the same stock are sent during the day, the minimum commission is applicable on each order. As well, the minimum commission will be apply each day an order is partially executed.

At Desjardins Online Brokerage, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange, CNSX, Neo Exchange and the Montreal Exchange (options) in Canada.

Yes, but only if you use Market-Q and you do not meet the minimum trading requirements per month. To find out more about the additional fee, please see our Accounts & Fees section.

There are no additional fees for clients who do not have access to Market-Q.

Market-Q users must send us an email stating that they wish to have access to the TSX Venture Exchange.

In order to avoid quote fees for the following month, Market-Q users must send us an email before the last day of the current month.

You need to send us an email stating that you want to have access to the Montreal Exchange (MX).

It's an unregulated over-the-counter market. The only trading Desjardins Online Brokerage offers on this market is for American Depositary Receipts (ADR), which are traded by phone.

Yes, as long as the computer meets the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission.

You can have a single log in for all of the accounts for which you have trading authorization.

On the Disnat Direct platform, trading volumes and applicable commissions for the current calendar month are based on the combined activity of all accounts linked to the same login ID during the preceding calendar month.

Confirmation slips are available online. You can access them by loging into our website in the E-documents section. From there you will be able to download your confirmations to your computer and print them, if you wish. Fees may apply if you wish to receive these by mail.

Your statements are available online. You can access them by loging into our website in the E-documents section. Fees may apply if you wish to receive these by mail.

To change your password you must log in to your Disnat platform and go to "Profile". Input your new password and click Save Data.