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Find Answers

We have answers to a variety of frequently asked questions.

Opening and Managing Your Account

All Canadian citizens or residents can open an account at Desjardins Online Brokerage. Unfortunately, we cannot open an account for non-residents.

  • Online: .Then print, sign and mail it in to one of our branches. Please include a copy of a valid photo ID.
  • By mail: Contact us and we will gladly mail you the required forms.
  • At a Desjardins Caisse: You can open an account by visiting your local Desjardins Caisse branch. Montreal and Quebec City branches: Visit us at either one of our offices.
  • Montreal and Quebec City branches: Visit us at either one of our offices.

After receiving your duly completed forms and your initial investment, we will immediately process your account opening. On average, your account will be opened within 48 hours. You will receive your login details by email.

Unfortunately, we can only accept signed originals of all forms.

As an initial deposit, a cheque of at least $1,000 CAD is required to open an account. Cheques should be made payable to Desjardins Online Brokerage.

To transfer an account from another broker, either partially or entirely, you must fill out a transfer request form and send it back to us along with a copy of your most recent account statement. We will contact the other broker with your request and perform any necessary follow-ups.

See forms

All you need to do is write to us at infodisnat@desjardins.com. Additional charges may apply for use of the Disnat Direct platform. See our Fees section for more details.

The Desjardins AccèsD Internet service offers the possibility of transferring funds between your Caisse Desjardins and Desjardins Online Brokerage accounts. This can be done by simply clicking on the “Operations” tab and then selecting "fund transfers".

No registration necessary!

To take advantage of this feature, no registration is necessary. All the Desjardins Online Brokerage accounts eligible for this type of transaction are automatically added on the “transfer” page of the AccèsD Internet “Transactions/Operation” section.

If your accounts do not appear in the "Transfer" section, follow the steps below:

Step 1: Click on the “Savings and investments” tab
Step 2: Click on “VMD and Disnat”
Step 3: Finally, Click on the Confirm button.

You are now ready to proceed with your transfers. Should you still have difficulty viewing the accounts, we suggest you contact AccèsD technical support This link will open in a new tab.  for assistance.

You can deposit funds to your account using one of the following methods:

  1. If you are a Caisse Desjardins member, you can wire funds using Accès D
  2. Make a deposit at your local Desjardins Caisse
  3. Mail in a cheque (see the Contact Us page for our mailing address)
  4. Transfer from your financial institution via their "bill payment" function. To transfer funds this way, you must set up your account as a "payee" on you financial institution's website. For Desjardins Online Brokerage, specify "Valeurs Mobilières Desjardins" as the payee. Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Simply sign the back side of the certificate, indicate your account number and send it to the address below, by registered mail. Certain fees apply. For details, please see the fee schedules for the Disnat Classic and Disnat Direct platforms.

Desjardins Online Brokerage
1170 Peel Street, Suite 105
Montréal, Qc, H3B 0A9

You can request share certificates by email or by telephone. Please see the "Contact Us" page for our coordinates. Applicable fees are deducted directly from your account.

Yes. In the event your broker goes bankrupt, the CIPF (Canadian Investor Protection Fund) ensures your cash and securities within defined limits. Please visit the CIPF website This link will open in a new tab.  for details.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form, available on our forms page.

See forms

Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year. If you have registered for electronic statements, most of your tax slips will be available directly on your platform.

Trading & Platforms

Two options are available if you need to place an order and do not have access to a computer. You can access your account through our mobile app, or contact a customer service representative who will be happy to assist you. Visit our Contact Us page for our contact information.

Our "Help" section is quite user-friendly and clearly explains the functions on the site. You can also attend our many webinars from the events calendar.

We offer trading on all major North American stock exchanges.

No, there is no minimum for the quantity of shares. However, you should consider the minimum commission per trade i.e., The value of the trade compared to the minimum commissions charged.

Yes. To activate real time quotes, you must subscribe to this service and electronically sign the exchange user agreements on our web site.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

Day trading is an investment method that involves trading several times within the same stock exchange session whereas direct access brokerage is an investment service that provides direct access to the exchanges and parallel markets (ECNs).

ECNs are electronic communication networks that disseminate the price and size of open orders and match buy and sell orders for a given share.

Level I provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation.

Level 1 ¾ presents all the buyer and seller prices available on a title as well as all the lots available at these prices.

Level 2 indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share and the origin of the orders according to the broker code.

By clicking on the "Forgot your password?" link on the login page or phoning our Internet support line, you can obtain a new password which you can then personalize.

Yes, trading platforms have an utilisation fee. However, it is important to note that these fees can be waived depending on your monthly trading volume. To view the fees related to the platforms, please see our Fees section.

Usage fees are not charged for Disnat Direct platforms for the first month following the first access to your new account (the free month is one calendar month so it is advantageous for your first access be early in the month). After the first two free months, your account will be charged, at the beginning of each month, based on the platform you use and the activity in the account. Current month billing is based on the number of executed trades in the previous month. If for any reason you foresee not needing to use Disnat Direct’s services and wish to avoid user fees for the following month please notify us by email, of your desire to temporarily suspend your account, before the last day of the current month.

All orders are treated individually and on a daily basis. Therefore, if several orders for the same stock are sent during the day, the minimum commission is applicable on each order. As well, the minimum commission will be apply each day an order is partially executed.

At Desjardins Online Brokerage, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange, CNSX, Neo Exchange and the Montreal Exchange (options) in Canada.

Yes, but only if you use Market-Q and you do not meet the minimum trading requirements per month. To find out more about the additional fee, please see our Accounts & Fees section.

There are no additional fees for clients who do not have access to Market-Q.

Market-Q users must send us an email stating that they wish to have access to the TSX Venture Exchange.

In order to avoid quote fees for the following month, Market-Q users must send us an email before the last day of the current month.

You need to send us an email stating that you want to have access to the Montreal Exchange (MX).

Other

Yes, as long as the computer satisfies the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission.

You can have a single log in for all of the accounts for which you have trading authorization.

On the Disnat Direct platform, trading volumes and applicable commissions for the current calendar month are based on the combined activity of all accounts linked to the same login ID during the preceding calendar month.

Confirmation slips are available online. You can access them by loging into our website in the E-documents section. From there you will be able to download your confirmations to your computer and print them, if you wish. Fees may apply if you wish to receive these by mail.

Your statements are available online. You can access them by loging into our website in the E-documents section. Fees may apply if you wish to receive these by mail.

To change your password you must log in to your Disnat platform and go to "Profile". Input your new password and click Save Data.

Minimum System Requirements

Operating System

Microsoft® Windows® 7 or greater.

Browser

  • Internet Explorer 10 or greater
  • Mozilla Firefox: latest version
  • Google Chrome: latest version
  • Apple Safari: latest version

If your browser does not meet the requirements specified above, please download the latest version from the provider of your choice:

Java Virtual Machine

Download and install the latest Sun Java® Virtual Machine. If you currently have a Sun Java® Virtual Machine installed and need to update, please visit the Sun Java® website to download the latest version: https://java.com/downloadThis link will open in a new tab. .

Internet Connection

DSL, cable modem, T1 or T3 Internet connectivity is recommended.

Memory

1 GB RAM

Processor

Pentium 4 2.0 GHz or greater for optimal performance.

Cookies

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