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Find Answers

We have answers to a variety of frequently asked questions.

Opening and Managing Your Account

All Canadian citizens or residents can open an account at Desjardins Online Brokerage. Unfortunately, we cannot open an account for non-residents.

  • Online: .Then print, sign and mail it in to one of our branches. Please include a copy of a valid photo ID.
  • By mail: Contact us and we will gladly mail you the required forms.
  • At a Desjardins Caisse: You can open an account by visiting your local Desjardins Caisse branch. Montreal and Quebec City branches: Visit us at either one of our offices.
  • Montreal and Quebec City branches: Visit us at either one of our offices.

After receiving your duly completed forms and your initial investment, we will immediately process your account opening. On average, your account will be opened within 48 hours. You will receive your login details by email.

Unfortunately, we can only accept signed originals of all forms.

As an initial deposit, a cheque of at least $1,000 CAD is required to open an account. Cheques should be made payable to Desjardins Online Brokerage.

To transfer an account from another broker, either partially or entirely, you must fill out a transfer request form and send it back to us along with a copy of your most recent account statement. We will contact the other broker with your request and perform any necessary follow-ups.

See forms

All you need to do is write to us at infodisnat@desjardins.com. Additional charges may apply for use of the Disnat Direct platform. See our Fees section for more details.

If your accounts do not appear in the "Transfer" section, follow the steps below:

Step 1: Click on the “Savings and investments” tab
Step 2: Click on “VMD and Disnat”
Step 3: Finally, Click on the Confirm button.

You are now ready to proceed with your transfers. Should you still have difficulty viewing the accounts, we suggest you contact AccèsD technical support This link will open in a new tab.  for assistance.

You can deposit funds to your account using one of the following methods:

  • If you are a Caisse Desjardins member, you can wire funds using Accès D
  • Make a deposit at your local Desjardins Caisse
  • Mail in a cheque (see the Contact Us page for our mailing address)
  • Transfer from your financial institution via their "bill payment" function. To transfer funds this way, you must set up your account as a "payee" on you financial institution's website. For Desjardins Online Brokerage, specify "Valeurs Mobilières Desjardins" as the payee. Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Please note that Desjardins Online Brokerage does not accept or electronically transfer funds to or from third parties.

Simply sign the back side of the certificate, indicate your account number and send it to the address below, by registered mail. Certain fees apply. For details, please see the fee schedules for the Disnat Classic and Disnat Direct platforms.

Desjardins Online Brokerage
1170 Peel Street, Suite 105
Montréal, Qc, H3B 0A9

You can request share certificates by email or by telephone. Please see the "Contact Us" page for our coordinates. Applicable fees are deducted directly from your account.

Yes. In the event your broker goes bankrupt, the CIPF (Canadian Investor Protection Fund) ensures your cash and securities within defined limits. Please visit the CIPF website This link will open in a new tab.  for details.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form, available on our forms page.

See forms

Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year. If you have registered for electronic statements, most of your tax slips will be available directly on your platform.

Trading & Platforms

Two options are available if you need to place an order and do not have access to a computer. You can access your account through our mobile app, or contact a customer service representative who will be happy to assist you. Visit our Contact Us page for our contact information.

Our "Help" section is quite user-friendly and clearly explains the functions on the site. You can also attend our many webinars from the events calendar.

We offer trading on all major North American stock exchanges.

No, there is no minimum for the quantity of shares. However, you should consider the minimum commission per trade i.e., The value of the trade compared to the minimum commissions charged.

Yes. To activate real time quotes, you must subscribe to this service and electronically sign the exchange user agreements on our web site.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

Day trading is an investment method that involves trading several times within the same stock exchange session whereas direct access brokerage is an investment service that provides direct access to the exchanges and parallel markets (ECNs).

ECNs are electronic communication networks that disseminate the price and size of open orders and match buy and sell orders for a given share.

Level I provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation.

Level 1 ¾ presents all the buyer and seller prices available on a title as well as all the lots available at these prices.

Level 2 indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share and the origin of the orders according to the broker code.

By clicking on the "Forgot your password?" link on the login page or phoning our Internet support line, you can obtain a new password which you can then personalize.

Yes, trading platforms have an utilisation fee. However, it is important to note that these fees can be waived depending on your monthly trading volume. To view the fees related to the platforms, please see our Fees section.

Usage fees are not charged for Disnat Direct platforms for the first month following the first access to your new account (the free month is one calendar month so it is advantageous for your first access be early in the month). After the first two free months, your account will be charged, at the beginning of each month, based on the platform you use and the activity in the account. Current month billing is based on the number of executed trades in the previous month. If for any reason you foresee not needing to use Disnat Direct’s services and wish to avoid user fees for the following month please notify us by email, of your desire to temporarily suspend your account, before the last day of the current month.

All orders are treated individually and on a daily basis. Therefore, if several orders for the same stock are sent during the day, the minimum commission is applicable on each order. As well, the minimum commission will be apply each day an order is partially executed.

At Desjardins Online Brokerage, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange, CNSX, Neo Exchange and the Montreal Exchange (options) in Canada.

Yes, but only if you use Market-Q and you do not meet the minimum trading requirements per month. To find out more about the additional fee, please see our Accounts & Fees section.

There are no additional fees for clients who do not have access to Market-Q.

Market-Q users must send us an email stating that they wish to have access to the TSX Venture Exchange.

In order to avoid quote fees for the following month, Market-Q users must send us an email before the last day of the current month.

You need to send us an email stating that you want to have access to the Montreal Exchange (MX).

Other

Yes, as long as the computer satisfies the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission.

You can have a single log in for all of the accounts for which you have trading authorization.

On the Disnat Direct platform, trading volumes and applicable commissions for the current calendar month are based on the combined activity of all accounts linked to the same login ID during the preceding calendar month.

Confirmation slips are available online. You can access them by loging into our website in the E-documents section. From there you will be able to download your confirmations to your computer and print them, if you wish. Fees may apply if you wish to receive these by mail.

Your statements are available online. You can access them by loging into our website in the E-documents section. Fees may apply if you wish to receive these by mail.

To change your password you must log in to your Disnat platform and go to "Profile". Input your new password and click Save Data.

If you’re a Desjardins member, you can view your Desjardins Online Brokerage in AccèsD and transfer funds between your accounts.

  1. First go to This link will open in a new tab. www.desjardins.com and log in to AccèsD.

    On the AccèsD overview page, click to expand the Savings and investments section. Then click Desjardins Securities/Disnat: View accounts.

    Your online brokerage accounts will appear in the Savings and investments section. Your Desjardins Online Brokerage accounts will also appear when you click Transfers between accounts.

  2. Then choose the “Transfer” option then “Transfers between accounts.” Select the caisse account “From” to the online brokerage account “To.” To contribute to your RRSP, select your RRSP online brokerage account.

    Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

If you are a client of another financial institution, you can add a new payee and choose “Desjardins Securities,” and enter your account number made up of 7 characters. You can then make your payment.

Your funds should be visible in your account on Disnat.com within approximately 48 hours.

On Disnat.com, go to “Transactions,” “Fund transfers” and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

Are you having trouble transferring funds to your Desjardins Online Brokerage account? Did you know that your caisse can make e-transfers for you? Just ask them to make a transfer using the internal system SIPC.

You need to use the AccèsD “Bill Payments” feature to make a spousal RRSP contribution.

Click the Add a bill tab

Disnat

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When information appears in the grey line , click the radio button at the beginning of the line , and then click OK .

In the "Reference no." box, enter your spouse's account number and add the letters CRERC at the end. Press "OK".

Click Confirm

You’ll see the following message: Your bill has been added.

Note: For security reasons, you will need to wait for 2 days before your AccèsD bill registration is complete.

On Disnat.com, go to “Transactions,” “Fund transfers” and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

In AccèsD, choose the “Transfer” option then “Transfers between accounts.” Select the caisse account “From” to the online brokerage account “To.” To contribute to your RRSP, select your RRSP online brokerage account.

Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

Your annual RRSP contribution limit is 18% of the income your earned the previous year, up to a maximum of:

Year Annual contribution
2020 $27,230
2019 $26,500
2018 $26,230

To find out your total contribution room, refer to your contribution notice which the Canada Revenue Agency (CRA) sends you every year.

Deadline to contribute to your RRSP for the 2019 taxation year

The deadline to contribute to your RRSP for the 2019 taxation year is march 2, 2020.

For more information about RRSPs, please go to the This link will open in a new tab. CRA website.

Table with annual TFSA contribution limits (In Canadian dollars)
Year Annual limit Cumulative limit
2009 $5,000 $5,000
2010 $5,000 $10,000
2011 $5,000 $15,000
2012 $5,000 $20,000
2013 $5,500 $25,500
2014 $5,500 $31,000
2015 $10,000 $41,000
2016 $5,500 $46,500
2017 $5,500 $52,000
2018 $5,500 $57,500
2019 $6,000 $63,500
2020 $6,000 $69,500

This link will open in a new tab. Information about TFSA contribution room

Contributing to your TFSA at the start of the year

Do you want start 2020 on a high note and contribute to your TFSA on January 1?

The first days of the year are generally very busy for our customer service since many clients want to tie up some loose ends during this period.

You can avoid the bustle by contributing to your TFSA online through your financial institution or on Disnat.com.

If you deposited securities in an unregistered account during the year, you’ll receive the T5008 – Statement of securities transactions slip. A new regulatory requirement from the Canada Revenue Agency (CRA), coming into effect in 2020 for the 2019 tax year states that from now on, financial instructions must demonstrate due diligence when determining the cost or book value of the account, and then report it to the client and to the CRA.

As a result, box 20 has been added to the slip for the cost or book value–that is, the initial cost paid out or payable for any securities or investments, or the adjusted base price (ABP).

See the document This link will open in a new tab. Statements and tax slips delivery dates.

Do you have a security without a market value or a security with a market value, which, for some reasons, you have difficulty trading? Do you want to get rid of them so you don’t have to include them in your tax return for the current year?

You can ask to have a security withdrawn from your account by completing the This link will open in a new tab. Authorization to remove a security form. Please read the form carefully as it stipulates that once the transfer has been made, you may no longer claim ownership of the securities. You’re also responsible for consulting a tax advisor to find out if the transfer of securities to Desjardins Securities constitutes a disposition in accordance with the Income Tax Act.

If you have any securities that you want to sell in order to include them in your tax return for the current year, make sure you do so before the deadline.

A capital gains and losses report can be produced on request for a cash or margin account.

This report is not an official tax document and should be used as a tool to help you fill out your tax returns.

The foreign property report can be produced on request if you held U.S. assets in your cash or margin accounts in 2019. It is not an official tax document and should be used as a tool to help you fill out CRA form T1135.

Form T1135 – Foreign Income Verification Statement is a control method used by the Canada Revenue Agency to ensure compliance with tax laws on reporting foreign-source income and to fight tax evasion. This requirement is for Canadian resident individuals, corporations, and certain trusts that at any time during the year, own specified foreign property valued more than $100,000; and certain partnerships that hold more than $100,000 of specified foreign property.

Since this requirement does not only apply to securities, it is important to speak with a tax specialist in order to make sure that every aspect of your wealth is covered.

For more information on the foreign income verification statement, please visit the CRA website for This link will open in a new tab. Form T1135, as well as their This link will open in a new tab. Questions and answers about Form T1135.