COVID-19
Due to the strong interest in online brokerage services, we are currently receiving a high volume of calls, emails and account applications, resulting in longer waiting times than usual.
Our teams are working tirelessly to provide you with a service that meets your expectations.
Wait time (phone and email)
More than 30 employees have joined our team over the past few weeks to help us respond to your inquiries as quickly as possible.
Our teams are working tirelessly to provide you with a service that meets your expectations.
Website navigation and new accounts
We're working to make our trading platforms easier to navigate so we can better support the increasing number of visitors and transactions.
We're doing everything we can to streamline your experience and answer your questions as quickly as possible.
Our online and mobile services for transactions, fund transfers and account openings are quick and simple ways to get your requests done.
Please note that for an indefinite period, Desjardins Online Brokerage offices located at 1170 Peel Street, Montreal and at Place de la Cité, Quebec City, are closed to the public.
Opening / adding an account
Did you know that adding accounts (RRSP, TFSA, Options, Margin) for existing clients can be done online? Click Open an account and follow the steps to apply.
Account opening times are also longer than usual. Please note that it's not necessary for you to contact us by phone., You'll receive a confirmation email when your request has been processed and your account is opened.
Find answers to your questions
The answers to a wide variety of questions are available in our FAQs. In particular, you'll find instructions on how to make money transfers and contribute to your RRSP and TFSA (in the tax period section).
Video capsules
Need help getting started? We've put together videos for you that will help you get started and introduce you to all the analytical tools we offer our clients.
Learn more about video capsules
Training
We also have a wide range of virtual training sessions available to guide you in your online transactions and answer all your questions. Beginner, intermediate or advanced, any investor will find the information they need.