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COVID-19

As a responsible organization and employer, Desjardins's priority is the health and safety of our members, clients and employees.

We’re making every effort to continue to serve you well. In order to limit the spread of COVID-19, we are changing the schedules of some of our services. We invite you to regularly consult this page in order to stay informed.

Customer service

We’d like to inform you that as of March 18th and for an indefinite period, Desjardins Online Brokerage offices located at 1170 Peel Street, Montreal and at Place de la Cité, Quebec, are closed to the public.

Our customer service hours have been changed. We’re now open Monday to Friday from 8 a.m. to 5 p.m.

Clients are being asked to use Desjardins online and mobile services to reduce call volumes at customer contact centres for transactions and fund transfers.

Important notice: increase in delay for account openings

We're currently receiving a high number of account openings. The processing time is now approximately 5 working days. You’ll receive a confirmation email when your account is opened. Our Customer Service is experiencing a high volume of calls, therefore, we ask you not to contact us until you have received your welcome email.

Please note that this service will temporarily be available only during set hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.

Thank you for your patience and understanding.

Mailing documents

Certificates

This link will open in a new tab. CDS Clearing and Depository Services Inc., Pershing’s clearing houses and the This link will open in a new tab. Depository Trust Company have informed us that they are shutting down their securities deposit and withdrawal services until further notice. Please keep your certificates at home until the situation is back to normal.

Cheques

Please make deposits to your brokerage account using our online services. For more information, see our FAQ.

Training sessions

Please note that our training sessions in person are suspended for an indefinite period. We continue to offer webinars. For more details, visit our calendar.

Consult the This link will open in a new tab. COVID-19 page to find the answers to your questions.