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Help & FAQs - DisnatDirect
What is direct access?
| Direct access trading enables you to establish direct contact with the exchanges and ECNs (electronic communication networks). In other words, direct access gives you full control over your transactions. Read more about direct access, IOR and ECNs at Order Handling. |
What is the difference between day trading and direct access brokerage?
Day trading is an investment method that involves trading several times within the same stock exchange session whereas direct access brokerage is an investment service that provides direct access to the exchanges and parallel markets (ECNs). |
What are ECNs ?
| ECNs are electronic communication networks that disseminate the price and size of open orders and match buy and sell orders for a given share. Read more about direct access, IOR and ECNs at Order Handling. |
What is the difference between Level I and Level II?
| Level I provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation. Level II indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share. |
Trading & Platforms
I am a DDweb client and would like to see more than 10 quotes simultaneously. How can I do this?
| As a client, you can download DDquotes to monitor up to 300 real time dynamic quotes simultaneously. Please ensure that your system meets the minimums specified in the System Requirements section. |
How do I download DDplus and DDXtra?
| In the Platforms section, click on the platform of your choice and follow the downloading procedures at the very bottom of the page. |
Are there any fees for using your platforms?
| Yes, DDweb, DDXtra and DDplus have an utilisation fee. However, it is important to note that these fees can be waived depending on your monthly trading volume. To view the fees related to the platforms, please see our fees & commissions section. |
When do I start paying for platform fees?
| For the first two (calendar) months following the account opening date, the platform fee for using DDweb, DDXtra and DDplus is free. It is therefore more advantageous to register at the beginning of a month. Thereafter, at the beginning of each month, your account will be charged depending on your platform and trading activity. Charges applied in the current month are based on the number of transactions made in the previous month. If you foresee to stop using DisnatDirect and would like to avoid next month's utilisation fee, you must notify your cancellation by email before the last working day of the current month. |
At DisnatDirect, are my trades cumulative?
| All orders are treated individualy and on a daily basis. Therefore, if several orders for the same stock are sent during the day, the minimum commission is applicable on each order. As well, the minimum commission will be apply each day an order is partially executed. |
Which markets can I trade on?
| At DisnatDirect, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX, OTCBB and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange and the Montreal Exchange (options) in Canada. |
Are there additional fees to access the TSX Venture Exchange?
| Yes, but only if you do not meet the minimum trading requirements per month. To find out more about the additional fee, please see our fees & commissions section. |
How can I have access to the TSX Venture Exchange?
| You must send us an email stating that you wish to have access to the TSX Venture Exchange. |
How can I cancel access to the TSX Venture Exchange should I no longer want it (thereby avoiding the additional fees)?
| In order to avoid quote fees for the following month, you must send us an email before the last day of the current month. |
How can I get access to the Montreal Exchange (MX) to trade options?
| You need to send us an email stating that you want to have access to the Montreal Exchange (MX). |
Can I access my DisnatDirect account from a computer other than the one I normally use (when I am on vacation, for example)?
| Yes, DDXtra and DDplus users can use a DDweb access to access their account using the same user ID and password. DDweb users can access their account just like usual. Make sure that the computer used meets the minimum system requirements. |
As a DisnatDirect client, can I access my account using my computer at work?
| Yes, as long as the computer satisfies the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission. |
Why doesn't my demo user ID and password work or it says that it is invalid?
Why can't I log back into my DDweb account?
| In order to properly log out, you must click on log out. If not, you will not be able to log back in next time, until you call us at 514-842-0582 or 1-877-842-0582. |
Can I combine more than one account to calculate fees and trades?
| You can have a single log in for all of the accounts for which you have trading authorization. Trading volumes and applicable commissions for the current calendar month are based on the combined activity of all accounts linked to the same login ID during the preceding calendar month. For example, if you use DDweb and execute 12 trades in your own account and 4 trades your spouse's account, the commissions charged in both accounts will be at the preferred rate (max $9.95) and your platform fees will be waived. |
Can I trade Bonds and Mutual Funds?
| Yes, but only by telephone. Extra charges will apply. Our platforms were developed for active stock and option traders. |
Can I use your services if I come from Asia / Europe / South America?
| Yes, but you must have a Canadian social insurance number and be a Canadian resident. |
Can I transfer funds from my DisnatDirect account to my bank?
Can I request a cheque?
Can I convert funds from Canadian to US and vice-versa?
Can I make RSP contributions?
| Yes, fund transfers, fund conversions, and RSP contributions are possible. Please visit the Fund Transfers section. |
I do not receive my confirmation slips by mail, how will I see or receive them?
| Confirmation slips are not sent by mail. You can access this section by going to the DisnatDirect site in the Client Access section, and then the Confirmations section. From there you will be able to download your confirmations to your computer and print them, if you wish. |
When will I receive my monthly account statement?
| You should receive them around the 15th day of each month. |
How can I change my password?
| To change your password you must log in to the DisnatDirect site and go to "Account Settings" under the Customer Service section. Input your new password and click Change Data. |
Can I modify an order that is partially filled?
| Yes, you can modify all orders sent to the TSX. You can also modify orders sent to the US markets via ARCA. |
Computer Info
Are my computer and Internet connection fast enough to use DisnatDirect?
| An inefficient computer or a slow Internet connection can reduce the direct access trading platforms' performance. Therefore, it is important to insure that they meet the minimum system requirements. |
I am using a firewall or a router. Are there any particular settings that I should follow to use your software?
| If you are experiencing difficulties with the DisnatDirect platforms, please do not hesitate to contact one of our Client Service Representative (see our telephone numbers below). Also see our technical support document and the Help & FAQs section. |
Why doesn't my DDXtra, DDplus & DDquotes work? I get an .dll error.
| DDXtra, DDplus & DDquotes will not work with Windows Millenium Edition (ME). Windows XP or Windows 2000 is recommended. |
 For any other questions, please contact us
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