Disnat is a pioneer among discount brokers in Canada and the online brokerage division of Desjardins Securities ("Valeurs mobilières Desjardins"), which is the brokerage division of the Desjardins Group. In 2003, Disnat launched Disnat Direct, offering brokerage services for active investors.

• More than 25 years of experience
  Disnat is the most experienced discount broker in Canada. In fact, we were the first discount broker in Canada, and have offered our services for over 25 years.

• Constant innovation
  Rather than simply respond to our clients' needs, Disnat is a leader in implementing innovative solutions in anticipation of the evolving online brokerage landscape. Disnat was the first to introduce True Direct Access – sending all client orders directly to the market to be filled – as well as many other industry firsts.

• Low-cost transactions
  At Disnat, we offer competitive commission rates as well as a full suite of products and services that help enable you to meet your investment needs, and plan for your retirement.

• An efficient and user-friendly site
  Most of our clients trade online. It is a simple, efficient and secure way to manage your account.

• Personalized customer service
  Disnat offers you quick, reliable service from its Montreal and Quebec City branches, either by telephone or online. The Disnat team will treat your instructions quickly and accurately.
   

All Canadian citizens or residents can open an account at Disnat. Unfortunately, we cannot open an account for non-residents.

You can open an account in any one of the following ways:

• Online: Fill out an editable form online. Then print, sign and mail it in to one of our branches. Please include a copy of a valid photo ID.
• By mail: Contact us and we will gladly mail you the required forms.
• At a Desjardins Caisse : You can open an account by visiting your local Desjardins Caisse branch.
• Montreal and Quebec City branches: Visit us at either one of out offices.

After receiving your duly completed forms and your initial investment, we will immediately process your account opening. On average, your account will be opened within 48 hours. You will receive your login details by email.

Unfortunately, we can only accept signed originals of all forms.

A cheque payable to Disnat (minimum $1,000 CAD) is required as initial deposit to open a Disnat Classic account.

Disnat Direct accounts require a minimum investment of $10,000 CAD, in cash or securities. Account inactivity fees may apply. Please consult the Disnat Classic and Disnat Direct fee schedules for details.

To transfer an account from another broker, either partially or entirely, you must fill out a transfer request form and send it back to us along with a copy of your most recent account statement. We will contact the other broker with your request and perform any necessary follow-ups.

Disnat forms
 

Yes. However, the regulatory requirements are such that you must complete a transfer form as well as a new set of application forms in order to do this.

The Desjardins AccèsD Internet service offers the possibility of transferring funds between your Caisse Desjardins and DisnatClassic* accounts. This can be done by simply clicking on the “Operations” tab and then selecting "fund transfers".

No registration necessary!

To take advantage of this feature, no registration is necessary. All the Disnat Classic accounts eligible for this type of transaction are automatically added on the “transfer” page of the AccèsD Internet “Transactions/Operation” section.

What should I do if my Disnat Classic accounts do not appear in the "Transfer" section of AccèsD?

If your Disnat Classic accounts do not appear in the "Transfer" section, follow the steps below:

Step 1: Click on the “Savings and investments” tab

Step 2: Click on “VMD and Disnat”

Step 3: Finally, Click on the Confirm button.

You are now ready to proceed with your transfers. Should you still have difficulty viewing the accounts, we suggest you contact AccèsD technical support for assistance.

*Disnat Direct Accounts: This service is not available for Disnat Direct clients. However, you may continue to transfer funds by using the AccèsD Bill Payment service. Simply add a new bill payment and select “Penson Financial Service Inc. (QC)” in the “Financial Products”

You can deposit funds to your account using one of the following methods:

• If you are a Caisse Desjardins member, you can wire funds using Accès D
• Make a deposit at your local Desjardins Caisse
• Mail in a cheque (see the Contact Us page for our mailing address)
• Transfer from your financial institution via their "bill payment" function. To transfer funds this way, you must set up your account as a "payee" on you financial institution's website. For Disnat Classic, specify "Valeurs Mobilières Desjardins" as the payee; for Disnat Direct, specify "Penson Financial". Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Simply sign the back side of the certificate, indicate your account number and send it to the address below, by registered mail. Certain fees apply. Please see the Disnat Classic and Disnat Direct fee schedules for details:

Disnat
1170 Peel Street, Suite 105
Montréal, Qc, H3B 0A9

You can request share certificates by email or by telephone. Please see the "Contact Us" page for our coordinates. Applicable fees are deducted directly from your account.

Yes. In the event your broker goes bankrupt, the CIPF (Canadian Investor Protection Fund) ensures your cash and securities within defined limits. Please visit the CIPF website for details.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form, available on our forms page. If your agent does not have an account with us, they have to fill out the form in its entirety (to provide their personal information) and submit a copy of a valid piece of photo identification.

Disnat forms
 

Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year.

When you place an order with a conventional on-line broker, you simply send an instruction to the broker, who sends it to the market for you. Disnat eliminates the middleman, ensuring faster order executions.

Yes, by telephone. Our team of qualified representatives is available when you need to place an order. Different commissions are applicable when trading by telephone. Please see the Disnat Classic and Disnat Direct fee schedules for details.

Our "Help" section is quite user-friendly and clearly explains the functions on the site. You can also see our user manuals in the General Documantation section of our Forms & Documentation page.

We offer trading on all major North American stock exchanges.

No, there is no minimum for the quantity of shares. However, you should consider the minimum commission per trade i.e., The value of the trade compared to the minimum commissions charged.

Yes. To activate real time quotes, you must subscribe to this service and electonically sign the exhange user agreements on our web site.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

By clicking on the "Forgot your password?" link on the login page (Disnat Classic site only) or phoning our Internet support line, you can obtain a new password which you can then personalize.