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SECURITY & PRIVACY
| Security |
| Our Standards
Disnat adheres to the most rigorous standards of privacy and security. All precautions are taken in order to protect transactions and information exchanged on the secured site.
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What level of security is
offered on Disnat's websites?
Disnat applies the highest standards of security currently used
in the industry in order to safeguard all information and transactions.
All outgoing data are governed by the provisions of the Act respecting the protection of personal information in the private sector.
All transactions carried out during a session on the secure
site are encrypted in order to ensure confidentiality during
the exchange between our servers and your computer's web browser.
Information is protected by Verisign 128-bit SSL encryption
certificates. Verisign is a leader in the protection of information
on the Internet. Secure pages on Disnat sites are accessible
only if you are using a web browser that permits the use of
the 128-bit SSL security protocol.
SSL stands for Secure Sockets Layer. This protocol permits
the encryption of exchanged data and the authentication of
the server. It ensures that only authorized users can read
your personal data. This way, your transactions are protected
by an inviolable encryption system. |
Which browsers are equipped
with 128-bit encryption?
Microsoft Internet Explorer 6.0 or later versions.
Mozilla Firefox 2.0 or later versions.
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How to determine if you are
on a secure site
Check the site address. It should start with https://. The "s" indicates that the site is secure.
There will be a padlock icon on the status bar of your browser
(Netscape Navigator or Internet Explorer). Locate the padlock
at the bottom of the page; if it is locked, the site is protected
by SSL protocol.
In Netscape or Internet Explorer, double-click on the padlock
at the bottom of the page to display the website administrator and
the security certificate to verify the level of encryption:
- In Netscape, click on the padlock icon, then on "Certificates."
- In Internet Explorer 6, double-click on the padlock icon
in the status bar.
- In Internet Explorer 7, click on the
padlock icon adjacent to the address bar,then click on "View
certificates."

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| Are online forms
and requests secure?
Yes. Once completed, the forms that you transmit electronically
are secure and none of the information on these forms can be
intercepted by a third party.
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Is electronic mail (email)
secure?
No. Messages sent by electronic mail are not secure during
their transmission. Therefore, it is important not to include
any personal or confidential information in your outgoing emails.
Furthermore, your incoming email can be opened and read by
others if you do not take the necessary precautions. To avoid
this, you should obtain an email address that is linked to
a mailbox that requires a password that only you would know. |
How to protect yourself
- Never use a public computer (Internet café, library, hotel lobby or even a friend's computer) to access the trading website.
- Use a firewall on your computer.
- Use antivirus software and make sure it is constantly updated (most antivirus programs can be set to update automatically).
- Use the latest version of your operating system and web browsers.
- Do not download email attachments unless you are expecting them.
- Only download software from sites you trust.
- Always log out when you have finished using the secure site.
- Clear your browser's cache at the end of each session.
- Close your browser after logging out.
- Use a password that is has 6 to 8 characters and is not easily guessed.
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| Privacy |
Privacy
At Disnat confidentiality is a priority. This is why we take
the necessary measures to ensure the confidentiality of your
personal information. Personal information refers to all information
that you provide willingly. |
Personal information
on Disnat websites
Information collected on Disnat websites is confidential.
Only authorized personnel have access to it. In no instance
will your personal information be made public or sold or passed
along to a third party without your consent, except to provide
services that you requested or to comply with a court order. |
Why we gather
personal information on our websites
The personal information gathered on Disnat sites is used
solely to follow up on a client's online requests for services
and financial products, or for estimates. |
Use of cookies
Disnat websites use cookies. These files allow browser identification
from one visit to the next and from one page to the next during
a session. A cookie is a file in which information is stored,
permitting your identification and facilitating your browsing.
Cookies can only be read by the website that stored them on
your computer. When you access the trading website, your computer
automatically creates a cookie that only our server can access. |
Links to third-patry websites
Disnat websites may at times contain links to external,
third-party sites or parts of external sites. Disnat has no
control over the content and reliability of these sites, or
over their policies regarding confidentiality. As a result,
all personal information that you transmit via these sites
is subject to the prevailing privacy laws. It is your responsibility
to be aware of the law in order to ensure the privacy of your
personal information.
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SECURITY TIPS & FRAUD PREVENTION
Maintaining your account's security is our top priority. To supplement
our security measures, there are certain steps you should take
to help protect your account from fraud.
Websites
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To securely access the Disnat website, open a
new web browser window and type in: www.disnat.com |
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Before logging in to your account, pay close
attention to the URL (website address) in the address bar of
your browser. Make sure that the address begins with one of
the following: |
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- https://www.disnat.com/
- https://disnat5.vmd.ca/
- https://secure.disnatdirect.com/
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Examples:
Legitimate Disnat address: https://www.disnat.com/indexen.asp
Fraudulent website address: https://www.disnat.com.kz/indexen.asp
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Passwords
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Never share your password: Disnat
representatives will never ask you for your password. If you
believe someone has learned your password, please change it
immediately. |
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Create a secure password: Your
password must be 6 to 8 characters long and contain both numbers
and letters. Special characters (such as %, #, :, *, $) can not be used in your password.
Avoid choosing obvious words or dates such as a nickname or
your birth date. |
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Keep your password unique: Don't
use the same password for Disnat and other online services
such as your bank access. Using the same password for multiple
websites increases the probability that someone could learn
your password and gain access to your account. |
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Use a trading password: To add
a second layer of security when entering trades, go to the "My
Profile" menu of the Disnat Classic client site
and select "Preferences." Then select "yes" for
both "Ask for my trading password when placing an order" and "Use
a trading password different from the login password" options
in the "Trading Password" section. Enter the password
you would like to use and click "Submit."
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Email Security
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Look for a personal greeting: Disnat
will never send an email with the greeting "Dear Client" or "Dear
Member." Authentic emails will address you by your first
and last name or the business name associated with your account. |
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Don't share personal information via
email: We will never ask you to provide your password
or financial information within an email or send such information
by email. |
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Don't download attachments: Disnat
will never send you an attachment or software update to install
on your computer.
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Fraudulent Emails (Phishing)
Phishing is a technique used with the intent of obtaining sensitive
information from the victims (password, credit card number, date
of birth, etc.) by letting them think that they are communicating
with a trustworthy third party (bank, administration, etc.)
Please do not reply to an email requesting, for example, an update
of your personal information. This type of email is fraudulent.
You can forward the email to the following address to inform Desjardins Securities
of the fraud attempt: hameconnage@desjardins.com
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Additional Resources
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"Watch
Out for Securities Fraud," published by the Autorité des
marchés financiers 
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A number of websites provide further information
on Internet security and safe surfing. Your Internet service
provider's website can be a good resource. If you use a Windows-based operating system, you may also wish to visit Microsoft's
Security page: http://www.microsoft.com/security/
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Disnat offices
Montreal
1170 Peel Street, Suite 105
Montréal, Qc, H3B 0A9
Quebec City
Place de la Cité
2600 Laurier Blvd., Suite 130
Sainte-Foy, QC G1V 4T3
Toronto
145 King St. West, Suite 2750
Toronto, ON M5H 1J8
Vancouver
401 West Georgia St., Suite 1060
Vancouver, BC V6B 5A1
Contact us by phone or email
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